Shipping Policy

CogniStrips — Effective 1st September 2026

We currently ship CogniStrips Focus Strips within the United States only. We don't yet support international shipping, but if that changes we'll update this page.

Processing Time

Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email as soon as your order is placed, and a separate email with tracking information once it ships.

Shipping Rates & Delivery

Free standard shipping applies to orders over $60. Orders below that threshold are charged the calculated rate at checkout.

Subscription Orders

If you're on a CogniStrips subscription, your refill ships automatically on your selected cadence. You'll get a heads-up email a few days before each renewal so you can adjust, skip, or cancel — see our Terms of Service for how to manage or cancel a subscription.

Order Tracking

Tracking numbers are sent by email once your order leaves our warehouse. If you haven't received tracking within 3 business days of ordering, reach out and we'll look into it.

Delivery Issues

We're not responsible for delays caused by the carrier, weather, or incorrect shipping information provided at checkout — but if your tin arrives damaged, missing, or doesn't show up at all, contact us and we'll make it right (replacement or refund, your call).

Address Changes

Once an order has shipped we can't redirect it. If you need to change your shipping address, email us before it ships and we'll do our best to update it.

Questions

Reach us at support@cognistrips.com. We usually respond within 1 business day.